Customer Support

We specialize in bringing you quality customer support – from your first consultation, throughout the installation process, and for the duration of you being our customer! 

We don’t outsource, and we don’t intend to. Our team is local to Michigan and ready to serve you to make sure your experience with Pure Broadband is a positive one! 

Contact Us

Whether you’re interested in learning more about our services, need help troubleshooting, or have questions regarding billing, we’re here to help! Give us a call during business hours Monday through Friday, or send us an email anytime. We will do our best to respond to your inquiries!

Office Hours: Mon-Fri 12-7pm

Phone: (616)258-6485 or (231)335-3161

Text Support: (616)258-6239


Affordable Connectivity Program

Having begun in December 2021, the FCC created the Affordable Connectivity Program, allowing for households to receive discounts up to $30 on their internet services (up to $75 on qualifying tribal lands) as well as one-time device discounts upwards of $100.

There are two ways you can find out if you qualify:
– Visit and fill out the application
– Print out a mail-in application

Once you’ve received notice that you qualify for an ACP discount, you contact your participating provider (that’s us!) and we can apply the discount to your monthly bill!

Want to research things a bit more before committing? Visit the FCC website FAQ regarding the Affordable Connectivity Program today!

Career Opportunities

Pure Broadband of Michigan is always looking for ways to grow and expand and we need you! Interested in how you can pursue a career in technology, installations or administration? Email us today at