Customer Support

We specialize in bringing you quality customer support – from your first consultation, throughout the installation process, and for the duration of you being our customer! 

We don’t outsource, and we don’t intend to. Our team is local to Michigan and ready to serve you to make sure your experience with Pure Broadband is a positive one! 

Contact Us

Whether you’re interested in learning more about our services, need help troubleshooting, or have questions regarding billing, we’re here to help! Give us a call during business hours Monday through Friday, or send us an email anytime. We will do our best to respond to your inquiries!

Office Hours: Mon-Fri 12-7pm

Phone: (616) 258-6485

Text Support: (616) 258-6239


Affordable Connectivity Program

The Affordable Connectivity Program stopped accepting new applications and enrollments on February 7, 2024. Consumers had to be approved and enrolled with a service provider by 11:59 p.m. ET on February 7th to receive the ACP benefit. Those participants who have enrolled and are currently receiving benefits will continue to do so until the program ends.

Career Opportunities

Pure Broadband of Michigan is always looking for ways to grow and expand and we need you! Interested in how you can pursue a career in technology, installations or administration? Email us today at