We specialize in bringing you quality customer support – from your first consultation, throughout the installation process, and for the duration of you being our customer!
We don’t outsource, and we don’t intend to. Our team is local to Michigan and ready to serve you to make sure your experience with Pure Broadband is a positive one!
Contact Us
Whether you’re interested in learning more about our services, need help troubleshooting, or have questions regarding billing, we’re here to help! Give us a call during business hours Monday through Friday, or send us an email anytime. We will do our best to respond to your inquiries!
Office Hours: Mon-Fri 12-7pm
Phone: (616) 258-6485
Text Support: (616) 258-6239
Email: support@itpromi.com
Affordable Connectivity Program
The Affordable Connectivity Program stopped accepting new applications and enrollments on February 7, 2024. As of April 2024, The Affordable Connectivity Program has been discontinued.
Career Opportunities
Pure Broadband of Michigan is always looking for ways to grow and expand and we need you! Interested in how you can pursue a career in technology, installations or administration? Email us today at apply@puremibroadband.com
Our Commitment to Local Support
At Pure Broadband MI, we pride ourselves on providing exceptional customer support tailored to the needs of our local communities. Our dedicated team is available to assist you with any inquiries or issues you may encounter, ensuring a personalized experience that reflects our commitment to quality service.
We understand the importance of reliable broadband services, which is why we focus on maintaining a local presence. By keeping our operations in-house and avoiding outsourcing, we can offer quicker response times and more effective solutions, fostering trust and satisfaction among our customers in Michigan.
How to Troubleshoot Common Issues
If you experience connectivity problems or other service-related issues, our troubleshooting guide can help you quickly identify and resolve common problems. From checking your modem settings to ensuring proper connections, we provide step-by-step instructions to assist you.
Additionally, our customer support team is available via phone, text, or email to guide you through more complex issues. We believe in empowering our customers with the knowledge and tools they need to maintain a seamless online experience.
Billing and Account Management
Managing your account and understanding your billing statements is crucial for a smooth customer experience. At Pure Broadband MI, we offer clear billing practices and easy-to-understand invoices, ensuring you know exactly what you are paying for each month.
For any questions regarding your account or billing, our support team is readily available to provide assistance. Whether you need to update your payment method or inquire about charges, we are here to help you navigate your account with ease.
Customer Feedback and Reviews
Your feedback is invaluable to us as we strive to improve our services continuously. We encourage our customers to share their experiences and reviews, which not only help us enhance our offerings but also assist potential customers in making informed decisions.
With a strong rating of 4.9 out of 5 stars based on customer reviews, we take pride in our commitment to excellence. We actively monitor feedback and make necessary adjustments to ensure we meet and exceed our customers' expectations.
Our Commitment to Local Support
At Pure Broadband MI, we pride ourselves on providing exceptional customer support tailored to the needs of our local communities. Our dedicated team is available to assist you with any inquiries or issues you may encounter, ensuring a personalized experience that reflects our commitment to quality service.
We understand the importance of reliable broadband services, which is why we focus on maintaining a local presence. By keeping our operations in-house and avoiding outsourcing, we can offer quicker response times and more effective solutions, fostering trust and satisfaction among our customers in Michigan.
How to Troubleshoot Common Issues
If you experience connectivity problems or other service-related issues, our troubleshooting guide can help you quickly identify and resolve common problems. From checking your modem settings to ensuring proper connections, we provide step-by-step instructions to assist you.
Additionally, our customer support team is available via phone, text, or email to guide you through more complex issues. We believe in empowering our customers with the knowledge and tools they need to maintain a seamless online experience.
Billing and Account Management
Managing your account and understanding your billing statements is crucial for a smooth customer experience. At Pure Broadband MI, we offer clear billing practices and easy-to-understand invoices, ensuring you know exactly what you are paying for each month.
For any questions regarding your account or billing, our support team is readily available to provide assistance. Whether you need to update your payment method or inquire about charges, we are here to help you navigate your account with ease.
Customer Feedback and Reviews
Your feedback is invaluable to us as we strive to improve our services continuously. We encourage our customers to share their experiences and reviews, which not only help us enhance our offerings but also assist potential customers in making informed decisions.
With a strong rating of 4.9 out of 5 stars based on customer reviews, we take pride in our commitment to excellence. We actively monitor feedback and make necessary adjustments to ensure we meet and exceed our customers' expectations.
